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RETURN POLICY

Returns Are Easy! If you are not 100% satisfied, simply return your order to us within 30 days of purchase, and we'll refund the entire purchase price. Please note that personalized items, special orders, and charms or bracelets that have been soldered may not be returned. The return and exchange period is within thirty days of purchase.

Please email us at info@ozandtoaddesigns.com to inform us that you will be sending a return. (No returns will be accepted without this initial email letter.)  In turn, we will give you the exchange address information.

Please understand that most of our items are made one at a time, therefore we sometimes experience delays that leave us temporarily out of stock on certain items. We apologize for any inconvenience this may cause you. Out of stock items can take 2-3 weeks to come in.

Items must be returned in like new condition. Shipping and handling charges are not refundable.  We recommend that you track your shipment, since we will not be held responsible if we do not receive the return merchandise in original condition.  Items placed in inappropriate packaging like a paper envelope may result in loss or damage by various postal machines. 


Frequently Asked Questions

  1. How do you restore the finish on the bronze and sterling discs and tags? To insure the patina of the metal, lightly polish with FINE steel wool. All of our jewelry components are connected with heavy gauge jump rings. For added security, you may have the jump rings soldered on by a jeweler.

  2. When designing a necklace or bracelet what looks best? Mixing materials, shapes and sizes makes your jewelry unique to you. Don’t be afraid to be creative! We love texture and color, so will you.

  3. What can I put on a custom designed bangle bracelet? Personalize this piece with your children’s initials and / or birth dates, a favorite saying or poem, anniversary dates, virtually anything that is meaningful to you. 36 small font character limit (including spaces).

  4. How do I measure my wrist for a bangle bracelet or leather bracelet? The bangle bracelet needs to slip snuggly over your hand. Measure the inside circumference of an existing bangle that fits to your liking. We offer our bracelets in three sizes: 7 ½ inch, 8 inch and 8 ½ inch. Our leather bracelets are available in 1/2" increments from 6.5" - 9".

  5. What is your turn around time on delivery? Approximate Delivery time is 2-3 weeks.

  6. Do you gift wrap? All of our jewelry is packaged in round aluminum tins, inside a clear plastic bag tied with a ribbon.

  7. Do you do custom pieces? We will happily do custom designs and charms for orders of 12 or more pieces: (corporate gifts, thank you’s, congratulations, bridesmaid’s gifts, etc).


Contact us via email if you have any questions: info@ozandtoaddesigns.com